Q: I’m having trouble purchasing tickets online. What do I do?
A: Please visit the Eventbrite Help Center for assistance.
Q: Where can I get tickets?
A: Tickets can be purchased online on the Ticketing page.
Q: What all is included with each ticket purchase?
A: General Admission Ticket Includes: Entrance to ALL of the Participating Showcase Venues. VIP Tickets include showcase wristband for access to all participating venues, 3 drink tickets at VIP Private Bar at Trees (private cash bar available after tickets are used), food and Dallas Observer Music Awards T-Shirt.
Q: Where can I park?
A: There is limited parking in Deep Ellum. We encourage you to take The DART Green Line to the Deep Ellum Station.
Q: Can a minor attend the event if accompanied by a parent or guardian?
A: No. No one under the age of 21 will be admitted into the event. All guests must have a valid I.D. to show at the door.
Q: Can I get a refund for my ticket(s)?
A: No. Refunds will not be issued.
Q: Can I buy tickets at the door?
A: This event will most likely sell out in advance so waiting to purchase your ticket at the door is not advised.
Q: Is this a rain or shine event?
A: Yes, this event will go on rain or shine.
Q: Can I bring my dog/pet?
A: Sorry. While we are animal lovers, we cannot have pets at this event.
Q: I purchased tickets a while ago, but now I can’t find my confirmation email/tickets. What do I do?
A: Please visit the Eventbrite Help Center for assistance.
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