Q: I’m having trouble purchasing tickets online. What do I do?
A: Please call customer support at 877.987.6487.
Q: Where can I get tickets?
A: Tickets can be redeemed online on the Ticketing page. If you need assistance purchasing a ticket, please contact Customer Service.
Q: What all is included with each ticket purchase?
A: General Admission Ticket Includes: Entrance to ALL of the Participating Showcase Venues.
VIP Tickets include showcase wristband for access to all participating venues, 3 drink tickets at VIP Private Bar upstairs at Trees (private cash bar available after tickets are used), food, Dallas Observer Music Awards T-Shirt, Parking Pass (with purchase of four VIP Passes — redemption details will be emailed after purchase), Access to VIP Restrooms.
Q: Where can I park?
A: There is limited parking in Deep Ellum. We encourage you to take The DART Green Line to the Deep Ellum Station.
Q: Can a minor attend the event if accompanied by a parent or guardian?
A: No. No one under the age of 21 will be admitted into the event. All guests must have a valid I.D. to show at the door.
Q: Can I get a refund for my ticket(s)?
A: No. Refunds will not be issued.
Q: Can I buy tickets at the door?
A: This event will most likely sell out in advance so waiting to purchase your ticket at the door is not advised.
Q: Is this a rain or shine event?
A: Yes, this event will go on rain or shine.
Q: Can I bring my dog/pet?
A: Sorry. While we are animal lovers, we cannot have pets at this event.
Q: I purchased tickets a while ago, but now I can’t find my confirmation email/ tickets. What do I do?
A: You can log back into TicketFly.com to reprint your tickets, or you can contact Customer Support: 877.987.6487 or visit http://support.ticketfly.com/.